What happened: First, I enjoy shopping at Ace Hardware, and I enjoy receiving the coupons I receive because of the amount of money I spend at Ace. I know you send these coupons to everyone according to how much money they spend. So if everyone is receiving these coupons no matter what their status, why can't veterans stack veterans discounts on top of the coupons for spending at the stores? Everyone gets to use coupons, but everyone is not a veteran. So in reality you are not honoring veterans if they use a regular coupon like everyone else. You are not the only store that does this, but it is a slap in the face of a veteran when can't use the veterans discount. Please don't send me a form response saying it is company policy, give me a real reason for your decision for all veterans to understand.*thank you

What happened: ** MARCH ******* PASADENA DRIVE*MERCERVILLE, NJ ******ACE HARDWARECUSTOMER SERVICE***** KENSINGTON COURT*OAK BROOK, ILL ******DEAR SIR or MADAM:*THIS LETTER CONCERNS CELEBRATIONS GOLG LED LIGHT PRODUCTS IN GENERAL, AS THEY ARE NOT LIVING UP TO PROBABLY ANYONES EXPECTATIONS. WITH A * YEAR GUARANTEE YOU MUST BE LOSING MANY CUSTOMERS AND MONEY.*THE ONLY NICE FEATURE IS THAT IF ONE LIGHT GOES OUT ALL OTHERS STAY LIT, OTHER THAN THAT THE LED QUALITY IS VERY POOR. *I’VE WORKED IN ELECTRONICS FOR OVER ** YEARS WITH A LOT OF LEDS, AND GOOD QUALITY LEDS LAST MANY THOUSANDS OF HOURS, NOT JUST A COUPLE MONTHS IF THAT.*ATTACHED IS A SPREADSHEET OF ALL THE PURCHASES WE HAVE MADE SINCE THE END OD NOVEMBER ****. WE RETURNED SOME ITEMS AS WE BOUGHT THE WRONG TYPES AND WANTED THEM ALL TO MATCH.*THESE LIGHTS ARE IN A TREE IN FRONT OF THE HOUSE AND I CHANGE BURNED OUT LEDS, WHAT I CAN REACH, EACH DAY.*OUR PARTICULAR LIGHTS ARE SKU* ******* C* WW ***CT SETS THAT WE HAVE * SETS IN THE TREE. ONE SET IS TOTALLY OUT AND IT’S NOT THE FUSES IN THE PLUG, MAYBE A SQUIRREL BIT A WIRE I HAVE TO CHECK WHEN WE GET THE STRING DOWN. I CAN FIX A BROKEN WIRE.*IT ALSO COST US $***.** TO GET THE STRINGS PUT IN THE TREE, AS I’M RETIRED AND DON’T CLIMB ANYMORE.*I LOOK FORWARD TO YOUR RESPONSE IN THIS MATTER, AS THE LOCAL STORE I DON’T FEEL IS RESPONIBLE, AS THEY SELL WHAT THEY ARE GIVEN.*BEST REGARDS,*RICHARD FRANKENFIELD*(RICHFKFD@AOL.COM)

What happened: The Ace hardware in Richland Washington there was no reason to treat me like that I've been going up there for quite some time they've never had a problem with me having a backpack or saying anything about it sending to goons to try to intimidate me bully me and talk to me like that when I've done nothing wrong besides stand there and fill out the little package for the washers that I was going to purchase is unacceptable I didn't buy anything else that I was planning on getting there I will never shop there I will tell all or ask all my friends construction and Crafters to boycott you because it's a perfect example of how you guys try to bully and intimidate the consumer the issue should have been handled quite differently than having two guys try to stand over me and intimidate me and in bullying me when I did nothing wrong the only reason I purchased the items in my hand was because I did not want accused of theft again is unacceptable I will be asking everybody I know to boycott you I've been going down there for quite some month time and this is unacceptable there is no really no way for you to fix it you guys think you can do whatever you want

What happened: I’m disappointed again with your $* off “regular priced merchandise “ coupon. I bought * -*** rock salt and **$** bags birdseed. The birdseed was apparently on sale and the coupon was denied. My bill was over $**. I’m through wasting my time analyzing my needs and wants purchases so I may take advantage of your advertising program geared to bring me and others into you stores. We both know that even on sale items, you still have a profit though less. Chalk it up to cost of bringing a customer into your house. Thanks, please remove me from all further mail advertisements and remove me from your rewards program. Larry Obrecht member * ***********. No need to email me, just remove me. I will drive the additional miles to Home Depot. Thanks , LarryObrechtRemove me from all mailings and The Rewards Program

What happened: Actually I have something very positive to say. I really appreciate and respect your advertising that says "christmas" in a time when just about everyone else says "holiday." Nothing to fix here. Just let the marketing department know they did something right.

What happened: The problem: left card at ACE Hardware, ** Hwy. Naples FL.

What happened: I don't have issue with ACE.*I have a compliment.*My account number is ***-***-****.*Anyway I want compliment you on your customer service. It's GREAT!!! in every ace hardware store I've been in.*Including ACE Cortez, Durango,Colorado*Canyon, Texas MESA Dave's and Apache Junction Frontier ACE stores, Arizona.*I've been in several business and I rank ACE HARDWARE at the top. As a customer I look for prices like everyone but I don't mind paying little extra for customer service. I've also notice ACE is very competitive.*I winter in Arizona and summer in Colorado. Anyway lately I've been in the Mesa Arizona Dave's ACE and Apache Junction Frontier ACE. Customer service in those two ACE stores is the greatest of the other big companies in this Phoenix area.*I just think ACE HARDWARE should recognize and honor the stores in the towns and cities I've mention. Not that you probably already did.*Just a Compliment from an old man.*Thank You*Robert Fury